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FAQ's

  • What locations do you cover?
    We cover the Perth Metro. Please see location map below. If you are outside of this area, or do not wish to pay a travel charge, we offer Telehealth and Online consultancy.
  • Do I need a referral?
    Please complete the referral form found on our home page.. The more details you include on the referral form, the better we are able to provide person-centred therapy and care.
  • Do private health insurance rebates apply?
    Yes. You will need to contact your provider and quote the following codes: 535 (initial assessment) and 536 (extended review time). My provider details are: Business Name: Absolute Care Therapy Provider: Amanda Burnby, Senior Physiotherapist ABN: 15183459578
  • Do Medicare rebates apply?
    Yes: If you have a chronic condition that requires physiotherapy services, your GP can assess you for a GP Management Plan. The GP Management Plan provides you with approximately $58 rebate towards the cost of your physiotherapy service. * You are entitled to 5 x sessions per year in total. Please see the following website for further information, or contact your GP clinic to discuss. https://www.servicesaustralia.gov.au/chronic-disease-gp-management-plans-and-team-care-arrangements?context=20 * Prices correct July 2023
  • What should I expect at a home visit?
    Comprehensive Initial Assessment: This is a detailed assessment and often can take between 1 - 1.5 hours to complete. If you think you will find this too tiring, please try and put as much detail as you can in the 'Referral form' so that I can prefill the information. The first half is usually questions, and we can complete these sitting comfortably in a chair near each other. I usually write things down on my phone or paper. I will also ask you for your consent for treatment and explain how my service works and answer any questions to the best of my ability. I welcome you to have a support person present during the initial assessment, as we will cover a lot of information. I will provide you with a written report after I have completed the documentation and with your consent I will also write a letter to your GP and Coordinator if you have one. Some of the assessment will be completed in a bedroom laying on a bed. If you are not comfortable with this please let me know at the start of the session and I can adapt things. Follow Up Sessions: Follow up sessions are usually around 50 minutes and can involve a variety of therapy. I often use hands on techniques including massage/soft tissue techniques. If you would prefer to not be touched that is fine and I can adapt my techniques. Most importantly, you can expert to feel heard and understood. I pride myself on genuinely wanting to help people and I will take the time to get to know you and your story.
  • How should I prepare for the home visit?
    Initial Assessment: Prior to the initial assessment, if you can collate any medical records that relate to areas of concern, and/or find a recent hospital discharge letter or specialist report, this is very helpful. Follow up sessions: If you have an exercise program, please have that handy so we can review it together. Please wear comfortable clothing and well fitting shoes - not thongs or floppy slippers. Other than that you don't need to prepare anything. I will come prepared with a smile and will happily share it with you.
  • What are the payment terms?
    We will email an invoice directly after the session, and kindly request bank transfer within 7 days. Medicare Chronic Disease Management (CDM) Clients: Full payment is required as above, and a receipt will be provided for you to claim your rebate. Health Insurance Clients: Full payment is required as above, and a receipt will be provided for you to claim your rebate. NDIS Clients: We can bill your plan manager directly, or send invoices to you. There is usually NO OUT OF POCKET COST. HCP Clients: We can bill your package coordinator directly or send invoices to you. There is usually NO OUT OF POCKET COST. Further details are in your service agreement.
  • Do you offer a Senior's discount?
    Yes, we are proud to offer a discount to our client's over 65 years of age. This will be discussed with you prior to providing services.
  • What is your cancellation policy?
  • What are your prices?
    Please contact us and we will email you a price list. Our NDIS hourly rate is set below the recommended rate to help support and maximise your rehabilitation. We offer a $20 per hour discount for Seniors on Home Care Packages and privately paying clients.
  • Do you provide support to HCP and NDIS Clients?
    Yes we do! Home Care Packages (HCP) and National Disability Insurance Scheme (NDIS) provide funding to eligible individuals. Services can often be provided with no out of pocket expense to you, and will be discussed prior to service delivery. Further details are in your service agreement.

Please read through the following FAQ's and contact me should you have any questions.

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