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Father and Son

Frequently Asked Questions

  • What locations do you cover?
    We cover the Perth Metro region < 20 mins drive from Melville 6156 From July 2024 we will also provide a purpose designed therapy clinic in Melville, WA 6156. If you are outside of this area, please contact us to discuss. We also offer Telehealth and Online consultancy.
  • Do I need a referral?
    A GP referral is not required to access services. Please complete the referral form as per instructions.
  • Do private health insurance rebates apply?
    Yes. You will need to contact your provider and quote the following codes: 535 (initial assessment) and 536 (extended review time). My provider details are: Business Name: Absolute Care Therapy Provider: Amanda Burnby, Senior Physiotherapist ABN: 15183459578
  • Do Medicare rebates apply?
    Yes: If you have a chronic condition that requires physiotherapy services, your GP can assess you for a GP Management Plan. The GP Management Plan provides you with a rebate towards the cost of your physiotherapy service. You are entitled to 5 x sessions per year in total. Please see the following website for further information, or contact your GP clinic to discuss. https://www.servicesaustralia.gov.au/chronic-disease-gp-management-plans-and-team-care-arrangements?context=20 Our Medicare Provider Number for Home Visits: 6521441L Our Medicare Provider Number for Clinic Sessions 6521442A
  • What should I expect at a home visit?
    This detailed assessment typically takes between 60-90 minutes in your home. The first 30 minutes usually involve questions, which we can complete while sitting comfortably in chairs. I typically take notes on my phone or paper. During this time, I will also ask for your consent for treatment, explain how my service works, and answer any questions. I welcome you to have a support person present during the initial assessment, as we will cover a lot of information. We will then follow on to the practical assessment which may involve you lying on a bed, moving throughout rooms in the house or showing me how you access stairs and other areas of the home. If you are uncomfortable with this, please let me know at the start of the session, and I can adapt the process accordingly.
  • What should I expect at a Therapy session?
    Therapy sessions are provided in a purpose-designed therapy clinic at 3/527 Canning Hwy, Melville (next door to the Health Watch GP practice). There is free parking and accessible toilets on site. Please allow 45 minutes for your session, which can include a variety of therapies. I use hands-on techniques, including massage and facilitation. If you prefer not to be touched, that is completely fine, and I can adapt my techniques accordingly.
  • What are the payment terms?
    HCP: We can bill your package coordinator directly or send invoices to you. There is usually no out-of-pocket cost. NDIS: We provide therapy for NDIS plan-managed and self-managed participants. We can bill your plan manager directly or send invoices to you. There is usually no out-of-pocket cost. Medicare Chronic Disease Management (CDM): Full payment is required upfront, or an invoice can be sent with a 7-day payment term. A receipt will be provided for you to claim your rebate. Private Health Insurance: Full payment is required upfront, or an invoice can be sent with a 7-day payment term. A receipt will be provided for you to claim your rebate.
  • What is your payment and cancellation policy?
  • Do you provide support to HCP and NDIS Clients?
    Yes we do! Home Care Packages (HCP) and National Disability Insurance Scheme (NDIS) provide funding to eligible individuals. Services can often be provided with no out of pocket expense to you, and will be discussed prior to service delivery. Further details are in your service agreement.
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